Frequently Asked Questions2022-05-05T11:48:45+02:00

Frequently Asked Questions

We have gathered the most frequently asked questions and answers on this page. Is your question still unanswered? Please send an email to

Do I need a day and night cream when I use Loïs Lee?2022-06-13T16:25:14+02:00

No, basically not. The Hydrating Lotion and Nourishing Beauty Oil mixed together are your skin food for day and night.

My skin is quite dry. What are the right amounts of product in the mix?2022-06-13T16:24:47+02:00

With our products it’s best to learn by doing. Trial and error ;). Just play around with the amounts of lotion and oil to find the perfect formula for your skin. At any given time, because your skin’s needs may vary on a daily basis. E.g. under the influence of hormones, your diet, the climate, stress, seasonal changes etc. To replenish dry skin you can start with 50-50 dosages. Just feel what this does for your skin. When skin is very dry, you can easily treat your skin to the pure Beauty Oil during the night. Dry spots also benefit from the pure oil. If your skin tends to be oilier, add more Hydrating Lotion to your personal mix, and use max. 2 drops of Beauty Oil. Remember: LESS = MORE! Nourishing Beauty Oil is extremely concentrated and you do not want to look like a grease ball.

Is it safe to remove (eye) make up with the Soothing Cleansing Oil?2022-06-13T16:24:13+02:00

Yes, definitely. This cleanser is so gentle that you can easily use it for the delicate eye area.
It even removes waterproof mascara. Massage the oil to your lashes and let it sit for a few minutes before removing with a clean warm cleansing cloth. Do you wear full make up? It might be useful to double cleanse. For most one cleanse will be sufficient to keep the natural skin barrier intact. Do you prefer multiple cleansing, no problem. Just realize you will run out of Cleansing Oil much quicker ;).

Help, small pimples appear after using the 3 Step Beauty Ritual. Is this right?2022-06-13T16:36:30+02:00

Don’t panic! When you start using new skincare, all natural products in particular, your skin might react. For instance pimples might appear. This can be in an area that you’re used to, but sometimes somewhere else. Of course it is rather unpleasant but it is an important, and positive detox effect of your skin. Trust me: hang in there! It will be better. Your skin needs to get used to new ingredients, and to the fact that she has to become active herself again. Sometimes this lasts a few days, sometimes it can last a full monthly cycle.

Is there an SPF (Sun Protection Filter) in Loïs Lee?2022-06-13T16:35:49+02:00

Even though some plant oils contain kind of a sun filter, our products are not made to protect your skin from sunrays. If you want to use a filter, I’d recommend a separate SPF-product with a natural filter such as zinc oxide. Personally I use Antipodes Immortal SPF 15. Which seems low but the difference between the level of sun protection in SPF 15 (93,3%), SPF 30 (96,6%) and SPF 50 (98%) is not that big!

CAUTION: avoid products with the ingredient Oxybenzone. This will damage your health and our oceans and ocean life (such as coral reefs).

Why are the bottles so dark?2022-06-13T16:35:13+02:00

We have selected these dark miron glass bottles deliberately. Because we do not want to add meuk (=nasties) such as preservatives to our formulas. The dark glass offers ultimate protection to the actives in the products.

How can I check how much product is still left in my bottle?2022-06-13T16:34:52+02:00

Good question. The bottle is so dark one cannot see the content. But, the flashlight of your smartphone comes in handy. Just hold it behind the bottle, move it upside down to check what the level of remaining oil or lotion is (shake the bottle if it’s hard to see).

What to do with empty bottles? Such a waste to throw ‘em in the trash2022-06-13T16:33:52+02:00

Granted, they almost are too pretty to toss in the glass recycle bin. But at the moment that is the most sustainable solution. We are still looking for a proper way to recycle them ourselves…To be continued!

Do you offer a nice exfoliator?2022-06-13T16:32:38+02:00

No! We consciously decided not to. We are convinced that exfoliating or stripping your skin is not right. It removes the natural protective barrier of dead skin cells and increases dehydration, which makes your skin drier. Our Cleansing Cloths have a very mild exfoliating effect, and this does not attack the upper dermis.

Are all products vegan?2022-06-13T16:31:44+02:00

Almost. Our BeautyBrushes are the only non-vegan products. A conscious choice, because we believe natural hairs are better for dry brushing than plant fibres. We do think it is very important that the hairs are obtained in a 100% animal friendly way, therefore we have one supplier of whom we know the products are animal friendly.

What does #nomoremeuk mean?2022-06-13T16:30:53+02:00
[Meuk = Dutch noun = junk, nasties, but also fake news, filters, unreal stuff.]

We believe only the best from nature is good enough for you. That’s why our products do not contain any substances that do not work for your skin’s benefit. Such as emulsifiers, harmful preservatives and cheap silicones. And we don’t do green washing, we are clean and green. That’s why we guarantee NO MEUK. Only the real deal. In every step of the way. From packaging and product to communication. We never test on animals (only on my daughter and our friends). Our philosophy is much more than just our products. With #nomoremeuk we aim to inspire the world to get real!

I do not want to use oil on my face because this will clog pores2022-06-13T16:30:23+02:00

We don’t think your stupid, trust me ;). Because mineral oil can certainly clog pores. And even coconut oil can be comedogenic for many women and cause pimples. The beautiful plant oils that we selected for our formulas however, are non-comedogenic and do not clog pores. If you want to remove dirt and make-up properly, you need an oil. Otherwise the dirt of the day will not be removed well. And the older you get, the lower the level of lipids in your skin. Therefore precious oils are the best way to maintain a healthy, radiant skin! They even lock in moisture in the skin . The concentrated levels of natural oils in Nourishing Beauty Oil are created to nourish and protect your skin.

What’s the importance of a beauty ritual?2022-06-13T16:29:55+02:00

We believe it’s important to enjoy a daily moment of relaxation and self care. A moment to calm down and to be able to feel what your skin needs. To give yourself enough self care and self love. All of our products fit perfectly in this kind of ritual.

The scent of the products is different from last time2020-02-26T11:11:07+02:00

Natural, unrefined ingredients are beautiful to work with. However, the ‘downside’ is that fragrance (and colour) may vary per batch. You can compare it to an apple that tastes a little different each time, depending on the hours of sun it has had whilst growing.
Our formulas do not change nor does the effectiveness.

Check out this video with our lab-guru Thomas.

Does Screen Sun Screen damage the coral reefs?2022-06-02T15:14:46+02:00

Nope, it’s coral reef friendly since we use a plant-based coating and the formula has non-nano ingredients.

What are the ingredients and more particular which aren’t in it?2022-06-02T15:04:44+02:00

It does contain high tech non- nano zinc oxide which does not leave a white cast but a healthy, smooth glow! It is absolutely free of chemical filters (such as oxybenzone, octinoxate, avobenzone, homosalate, octocrylene, octisalate), perfume/fragrance, phenoxyethanol, dimethicone, silicones and PEG’s. And rich in love, precious plant oils and vitamins.

Why blue light protection?2022-06-02T14:59:53+02:00

Did you know that too much blue light exposure can cause premature aging of the skin? Blue light enters the skin all the way to the dermal layer where elastin and collagen are produced and this can have negative effects on your skin. Such as premature aging, like wrinkles, hyper pigmentation and a weakened skin barrier. Subsequently leading to sensitivity, redness and impurities. Our Screen Sun Screen also protects against this type of rays.

Why shake before use?2022-06-02T14:47:31+02:00

Shake well prior to each use, because the zinc sinks to the bottom and needs to be mixed properly with all the other ingredients.

Can I apply my make up (directly) onto Screen Sun Screen?2022-06-02T14:50:52+02:00

Yes, you can apply you make up immediately for some extra GLOW or wait a while until the formula has been absorbed a little.

How to use Screen Sun Screen.2022-06-02T14:52:26+02:00

Apply generously (8-10 drops) to face and neck every day after your regular skincare routine (Hydrating Essence + Nourishing Beauty Oil). Let it absorb before applying make-up. (re-apply after 2 hours if you spend the day outdoors in the sun). Cleanse thoroughly in the evening and don’t forget your PM skincare ritual.

What is Screen Sun Screen?2022-06-02T14:57:44+02:00

Not just sunscreen, but a unique formula for the face that offers daily protection against the three most important causes of premature aging of the skin: blue light, UVA / UVB and (air) pollution.

How long does a full size 3 Step Beauty Ritual set last?2022-06-02T14:33:08+02:00

With average use, a set lasts about 3 months. There are women whose sets last 4 months.

How do I use the supplement?2022-06-02T14:29:11+02:00

Take 2 capsules, preferably with a meal, with a large glass of water. For a BeautyBoost we recommend taking 4-6 capsules a day for the first two weeks, and then you switch to the regular dosage. We advise to take the supplement with your first meal of the day and not in the evening, because it might energize you.

Can I combine No Collagen Collagen Booster and GLOmega-3 (at the same time)?2022-05-30T10:40:48+02:00

Yes you certainly can. They are two completely different supplements and complement each other beautifully.

Why does one need a separate SPF?2022-05-30T10:45:08+02:00

A daily skincare product with SPF (e.g., day cream) is quite useless. It gives false expectations, because after applying it in the morning, it loses effectiveness within a few hours, which actually requires re-application. So, you’re unprotected for the larger part of the day. Also, in order to be effective, the filter should be one of the first, most important ingredients in the formula. That influences the amount of other active ingredients. Therefore, we recommend using a separate SPF.

How high is the SPF and why is it not higher?2022-05-30T10:46:32+02:00

Screen Sun Screen has an SPF 20 classification. Which might seem low, but the difference in level of protection between SPF 15 (93,3%), SPF 30 (96,6%) and SPF 50 (98%) is not that big actually.

What am I supposed to do with the cotton cloth?2022-05-30T10:48:20+02:00

Our organic cotton cleansing cloth is developed to use as part of the 3 Step Beauty Ritual. It helps to remove all make up and traces of dirt.

Firstly, apply some Cleansing Oil to your face and massage. Then drench the cloth into warm water, wring it out and lay onto your face. Gently wipe off all the make-up and dirt of the day. Repeat once or twice with a rinsed cloth, until your skin is squeaky clean.

Even mascara can be removed with the Cleansing Oil and cloth. If necessary, use an extra drop of Cleansing Oil to remove your eye make-up.

I am pregnant, can I use Moon Magic Serum?2022-05-30T11:07:23+02:00

There is insufficient data available on the safety of Bakuchiol for pregnant women. Therefore, we do not recommend using Moon Magic during the pregnancy.

How do I terminate Skincare Service?2022-05-30T11:39:13+02:00

You can use your personal account to adjust or terminate Loïs Lee Skincare Service. At any time, without any notice. It’s also possible to pause your subscription and reactivate when the time’s ready.

Help, I’ve run out of product and I wish to receive a new set ASAP!2022-05-30T11:40:07+02:00

Please log in to your personal space and schedule the next delivery date on ‘today’. This will automatically activate iDeal so you can settle the payment at once and the product is shipped as soon as possible. Do mind to check the next delivery date, to see if it is still correct.

How does the Skincare Service work?2022-05-30T11:50:51+02:00

You determine how often you wish to receive a new set (after 2/3/4 months). The first set is shipped directly and to be paid through iDeal. After this, automatic payment collection is activated and the next set is shipped after the automatic payment was successful. One week before the new shipping is scheduled, you receive an email so you know to expect your order.

Delivery date is today and I haven’t received my set yet.2022-05-30T12:05:32+02:00

The selected date is the date on which a new payment collection is effective, it takes the bank about 2-5 working days until payment is completed. After this, your set will be shipped

Why doesn’t this serum contain retinol?2022-05-30T12:19:49+02:00

It is not good for your skin. Your skin becomes, besides smoother and more even on the short term also thinner, more sensitive, more sensitive for photoaging. With a high risk for irritation and inflammation. That consequently could have other negative side effects on your skin (acne, impurities, rosacea, eczema, premature aging).

Which ingredients are in Moon Magic Serum?2022-05-30T12:28:30+02:00

The STAR ingredient of Moon Magic Serum, with maximum dosage of 1%. Several scientific studies have proven that the effects of Bakuchiol can be compared to those of traditional retinol: stimulating collagen and elastin production, decreasing the natural break down of collagen and elastin, and promoting a healthy mitosis. Also famous are the anti-acne properties. Anti-aging plus anti-acne in one plant-based ingredient! However, where retinol can also bring about harmful side effects, Bakuchiol is the completely safe alternative: only benefits, not the burdens. Loïs Lee uses Bakuchiol (Sytenol A) in the highest possible dosage.

Other highlights

  • Oat lipids: gluten free ceramides reinforce the natural barrier of the skin and safeguard its moisture balance;
  • Gotu Kola (centella asiatica): healing and rejuvenating;
  • Blue Tansy: camomile essential oil, calming and anti-inflammatory;
  • Spilanthes acmella: “nature’s botox”;
  • Collagenere: plant peptides, boost collagen production and slow down collagen degradation;
  • Blackcurrant CO2 extract: rich in anti-oxidants, Vitamin C and omega fatty acids, softens and nourishes.
  • Cacay Oil: plant oil with the highest Vitamin A levels.

The other five ingredients also play an important part in this magical serum. Moon Magic Serum fully complies to the #nomoremeuk promise of course; Completely free of filling agents, fragrance and artificial colour additives, cheap ingredients that do not contribute to a healthy skin at all, preservatives, synthetic ingredients, perfume. 100% #nomoremeuk-proof!

Do I need another serum in addition to the 3 Step Beauty Ritual?2022-05-30T12:41:07+02:00

The 3 Step Beauty Ritual is the base for a healthy skin and consists of Cleansing | Hydrating | Nourishing. Moon Magic Serum is an addition to this ritual, an extra (rich) formula your skin will benefit by. For the (more mature) skin that needs or wishes just a tad bit more.

Why do I apply this serum at night?2022-05-30T12:47:27+02:00

During the night your skin is in repair mode. This serum supports the repair and regeneration process.

How do I use Moon Magic Serum?2022-05-30T12:50:27+02:00



After cleansing with the Soothing Cleansing Oil and applying Hydrating Essence, apply a few drops of Moon Magic Serum to your skin with a gentle pressing movement. Moon Magic Serum is to be used instead of Nourishing Beauty Oil or your traditional PM skincare product. You could also add a drop of Moon Magic Serum to the Nourishing Beauty Oil at night. Try to experience what works for you. If your skin reacts sensitively, it might be a suggestion to increase the amount of serum gradually (one drop at a time).

What do I do with the empty bottles?2022-05-30T13:17:09+02:00

They are indeed almost too pretty to toss in the glass bin. It is however the best option. Glass has an almost endless recycling lifecycle, so by recycling the demand for virgin raw materials will decrease. Almost 90% of all the glass is recycled. Recycling also reduces the co2 emissions.

What is Bakuchiol?2022-05-30T13:24:52+02:00

The STAR ingredient of Moon Magic Serum, with maximum dosage of 1%. Several scientific studies have proven that the effects of Bakuchiol can be compared to those of traditional retinol: stimulating collagen and elastin production, decreasing the natural break down of collagen and elastin, and promoting a healthy mitosis. Also famous are the anti-acne properties. Anti-aging plus anti-acne in one plant-based ingredient! However, where retinol can also cause harmful side effects, Bakuchiol is the completely safe alternative: only benefits, not the burdens. Loïs Lee uses Bakuchiol (Sytenol A) in the highest possible dosage.

What is the difference between Bakuchiol and Babchi?2022-06-02T14:46:56+02:00

Bakuchiol is the active ingredient from Babchi seeds that has the same effect as retinol (research based). The difference is that Babchi Oil (or extract) contains approximately 1-12% Bakuchiol and the Bakuchiol we use contains 99% Bakuchiol. Many other brands do indeed use Bakuchiol as well, but often the INCI (ingredient) list states Babchi Oil or Bakuchi or Psoralea Corylifolia. That is not the Bakuchiol that was used for the scientific research and it has, quite relevant as well, higher photosensitivity because of the large amounts of psoralens (compounds of the Babchi plant), so it can actually make skin more sensitive.